Frequently Asked Questions

If the button says “SOLD OUT” this means that we are currently Out Of Stock for that product. If you really want to order a specific product, you can prepay for the product and we will add you to our Back Order List. The product will be shipped to you as soon as we have inventory.

At this time, we’re only focused on e-commerce. We feel it’s the best way to get our products to everyone right now. If we do branch out, we will definitely let you know!

Just visit our Custom page and we will help you get that custom order fulfilled.

No tires, wheels Only. You can use the various types of Hotwheels™️ tires such as: stretched, race, street, slicks, drag, offroad tires etc. depending on what set up or application you're try to do. 

Our standard shipping within the continental United States will arrive in 3-7 business days to most locations. Alaska and Hawaii may take longer.

If you choose expedited shipping, you order will arrive in 2 business days within the continental United States is placed before 11 a.m PST Monday through Friday.  Orders placed after 11 a.m Monday through Friday will arrive in 3 business days.  If you place your order on Saturday or Sunday, it will arrive on Wednesday.

We ship to all 50 states in the United States, including US PO Boxes, Puerto Rico.  We also ship to Military APO/FPO/DPO address via USPS.

Standard Shipping is FREE on all continental U.S. orders over $75. For orders less than $75, standard shipping is available and calculated during the checkout process.

No worries, we got you! Just send an email to support@houseof164.com.  If your order has not left our warehouse we can modify the shipping address. We won’t be able to change your shipping info once it leaves our warehouse.

Of course! Expedited shipping is available in the continental United States and worldwide.  You can calculate the charges during checkout.

We will accept all returns of any item in new condition, with tags, packaged merchandise with no blemishes within 5 days of receiving your order.  Give us at least 10 days to inspect and process your return.

Exchanges that are out of stock will be processed when stock becomes available unless a similar is chosen.

Please email support@houseof164.com and request a pre-paid shipping label. Make sure you print your label within 48 hours before it expires.

All sales are final! But if you have to return an item to us for any reason, just mail it back to us and we will credit back the purchase amount minus $10.00 for the shipping.

You can email support@houseof164.com and request a shipping label.

Once we receive your returned item, a refund will take approximately 7-10 business day. Some banks may take up to an additional 5 days to refund your account.